A total of 16 customer reviews have been submitted for this property. All reviews are from Go America or Bon Voyage customers who have stayed at this hotel.


Average Ratings (out of 10)

Standard of room:

8.6

Hotel facilities:

8.8

Hotel location:

9.4

Staff/service:

8.9

OVERALL RATING

8.9

Review 1

BARRY, SITTINGBOURNE

Submitted 28/11/2011

Standard of room: 8

Hotel facilities: 8

Hotel location: 10

Staff/service: 8

OVERALL RATING: 8

Centrally located. Concierge very helpful but slight problem getting our baggage to the room on arrival.

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Review 2

COLIN, HUNTINGDON

Submitted 08/11/2011

Standard of room: 8

Hotel facilities: 7

Hotel location: 9

Staff/service: 7

OVERALL RATING: 8

Nice to be in a beautiful historic hotel in the middle of Chicago. We arrived very harassed at 4.00am our time to be greeted by a person who appeared to work for the hotel who offered to park our car. He did not work for the hotel and we ended up with a charge of $50 per day to park. This is an outrageous scam as there is a municipal car park next door to the hotel that charges a fraction of this - if we had known. Beware of this!

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Review 3

DAVID, DUMFRIES

Submitted 07/10/2011

Standard of room: 8

Hotel facilities: 8

Hotel location: 10

Staff/service: 10

OVERALL RATING: 10

Overall very pleased.

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Review 4

STEPHEN, SKELMERSDALE

Submitted 21/09/2011

Standard of room: 8

Hotel facilities: 7

Hotel location: 8

Staff/service: 9

OVERALL RATING: 8

Their records only had me booked in for 1 night instead of 2.

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Review 5

MARTIN, BRACKNELL

Submitted 16/09/2011

Standard of room: 10

Hotel facilities: 10

Hotel location: 10

Staff/service: 10

OVERALL RATING: 10

By UK standards this was 4 + star.

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Review 6

JANE, EASTLEIGH

Submitted 01/09/2011

Standard of room: 10

Hotel facilities: 10

Hotel location: 10

Staff/service: 10

OVERALL RATING: 10

No comment submitted

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Review 7

PAUL, BATH

Submitted 31/08/2011

Standard of room: 10

Hotel facilities: 10

Hotel location: 10

Staff/service: 10

OVERALL RATING: 10

Fantastic Hotel, for $49.00 we upgraded to the executive level which gave us breakfast, drinks/snacks all day, appetisers in the evening. Great location.

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Review 8

SARAH, CHESTER

Submitted 11/07/2011

Standard of room: 10

Hotel facilities: 10

Hotel location: 10

Staff/service: 10

OVERALL RATING: 10

Unbelievable -lobby is a tourist attraction in itself, a sight to behold. Upgraded at minimal cost to executive room. Pool great, staff helpful, location perfect.

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Review 9

PETER, LONDON

Submitted 06/07/2011

Standard of room: 8

Hotel facilities: 9

Hotel location: 9

Staff/service: 8

OVERALL RATING: 8

An outstanding hotel in a great location close to the centre of interest in Chicago.

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Review 10

DEREK, RAINHAM

Submitted 05/07/2011

Standard of room: 9

Hotel facilities: 9

Hotel location: 10

Staff/service: 9

OVERALL RATING: 9

Excellent hotel. Great site for all travel, tours, shops.

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Review 11

DENNIS, EASTLEIGH

Submitted 22/03/2011

Standard of room: 8

Hotel facilities: 9

Hotel location: 9

Staff/service: 10

OVERALL RATING: 9

The hotel building is magnificent. The architecture and interior decoration are quite superb. The catering and service are also first class. Our bedroom lacked any outlook looking out as it did onto a gloomy office/hotel wall perhaps 12 stories high. Unusually for USA, there was no coffee/tea making facilities within our room! (There is an airport shuttle. It is called "The GO shuttle" and serves multi hotels)

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Review 12

JOHN, SOUTHAMPTON

Submitted 27/10/2010

Standard of room: 8

Hotel facilities: 8

Hotel location: 10

Staff/service: 9

OVERALL RATING: 8

No comment submitted

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Review 13

MICHAEL, READING

Submitted 08/10/2010

Standard of room: 8

Hotel facilities: 9

Hotel location: 9

Staff/service: 8

OVERALL RATING: 9

Good 5* hotel. Very good service and an excellent restaurant.

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Review 14

JOHN, CROSBY

Submitted 24/08/2010

Standard of room: 8

Hotel facilities: 10

Hotel location: 10

Staff/service: 10

OVERALL RATING: 9

Although only a minor matter the room had no tea/coffee making facilities. The only method to have a drink in your room was via an expensive room service. This aside the hotel was fantastic and the staff friendly helpful and polite. Would not hesitate to stay here again.

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Review 15

JENNIFER, RICKMANSWORTH

Submitted 01/06/2010

Standard of room: 9

Hotel facilities: 9

Hotel location: 10

Staff/service: 9

OVERALL RATING: 9

Good hotel - good location - everything good. Chicago manic but enjoyable.

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Review 16

PAMELA, SOUTHAMPTON

Submitted 21/09/2009

Standard of room: 7

Hotel facilities: 8

Hotel location: 7

Staff/service: 6

OVERALL RATING: 7

Liked the location, very near Chicago Theatre and 15 minutes from the station. About 10 minutes to Magnificent Mile. Impressive and ornate building and on first entry had to lug suitcases up stairs to lobby on the first floor, later discovered the escalator. We arrived a bit early and had to wait for check in or pay $25 for an early check in. Staff at reception were a bit off hand and hard to understand, but we were offered an upgrade to our room, for an extra $29 per night we could go to executive level on 23rd floor, and have a better room, have continental breakfast included, hors d'oeuvres between 5 and 7pm and snacks and drinks all day and free use of pc all available in the lobby on 23rd floor. We decided to do this as the cost for 4 for breakfast would have exceeded that alone, and were very pleased we did. We also had access to the executive lift so that we could go straight to our floor without stopping at the others. We had the same problem with the housekeeping leaving the correct numbers of towels, but the shower was very good and bed comfortable.

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